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COMPANY POLICY

INDEX

 

 

 

• Quality commitment

1

 

 

- Quality in Service

1a

 

 

- Quality in our Product

1b

 

 

- Quality in Development

1c

 

 

- Quality in Testing & Innovation

1d

 

• Good Manufacturing Practices

2

 

 

- Raw Material Quality Assurance

2a

 

 

- Batch identifaction

2b

 

 

- Cleanliness Standards

2c

 

 

- Product Quality Testing

2d

 

 

- Production Quality Controls

2e

 

 

- Pest Control

2f

 

• HACCP

3

 

• Disclaimer, Copyright Terms & Privacy

4

 

 

- Disclaimer and Limitation of Liability to Website

4a

 

 

- Disclaimer and Limitation of Liability for Product Sold

4b

 

 

- E-mail Disclaimer

4c

 

 

- Brochure & Technical Notes PDF Disclaimer

4d

 

 

- Buckets & Pails Disclaimer

4e

 

 

- Copyright Terms

4f

 

 

- Privacy Statement

4g

 

 

- Errors & Mistakes Handling

4h

 

• Goods & Service Tax (GST)

5

 

• Delivery Terms

6

 

• Trading Account Terms & Conditions

7

 

 

- New Accounts - 2014 Policy

7a

 

 

- 30 Day Accounts - Established Accounts

7b

 

 

- COD Accounts

7c

 

 

- Dishonour Cheque Fees

7d

 

• Return of Goods Policy

8

 

 

- Short Delivered / Damaged or Faulty Goods

8a

 

 

- Goods Not Wanted / Changed Mind / Overstocked etc...

8b

 

• Title of Goods

9

 

• CHEP Pallets

10

 

• Credit Card Payments & Fees

11

1. QUALITY COMMITMENT

1a

Quality in Service

 

 

 

We are committed to providing customers with products and services that meet their needs exactly and providing necessary information and support so customers can use our products safely and effectively. We want our customers to feel assured that our products and services will meet their diverse quality requirements.

 

 

 

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1b

Quality in our Product

 

 

 

Quality is a key element of Chanrol’s commitment to delivering value for our customers by understanding their needs and providing products which suit those needs. Since our beginning in 1980, Chanrol has been dedicated to the use of the right people, processes, and highest quality machinery we are able to source internationally to ensure our quality remains the best in the market. We take great pride in the combined experience and expertise of the people who helped establish that tradition of quality. Many of these people have been with Chanrol for a number of years, and together with their colleagues who have joined us more recently, they have put their methods to work in the planning and creation of our current generation of products as well as the support of our innovative production processes. We are committed to the continual improvement of our processes and performance at every level.

 

 

 

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1c

Quality in Development

 

 

 

Our product development cycle ensures that functional and technical requirements are defined and documented, that projects are planned, scheduled, and controlled, and that manufactured products are thoroughly tested both individually and for compatibility with other products as relevant.

 

 

 

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1d

Quality in Testing & Innovation

 

 

 

We routinely conduct product testing and new products are tested by customers in their environments prior to sale to ensure they perform under the conditions in which they will be used. We are constantly working with our raw material supplier to improve the quality of our raw material and to better tailor it to the needs of our customers and the market. In addition to this, we maintain our constant commitment to complying with all relevant laws, regulations, and other applicable requirements in every aspect of our operations.

 

 

 

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2. GOOD MANUFACTURING PRACTICES

 

 

Chanrol recognises that good manufacturing practices must lie at the heart of our commitment to quality for our customers. At a practical level this is evident in the following areas:

2a

Raw Materials Quality Assurance

 

 

 

Chanrol uses only food grade raw materials in the manufacture of our products. The raw material used meets the requirements of Australian Standard 2070 - 1999, “Plastics Materials for Food Contact Use”. The base polymer complies with the United States of America Food and Drug Administration (FDA) Code of Federal Regulations 21 CFR177.1520 (a)(1) and (c)1.1.

 

 

 

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2b

Batch Identification

 

 

 

Each boxed product is clearly identified with a date stamp and packer number, and is labelled with a production number to clearly identify the batch, date of manufacture and authorisation details. Computer records are kept of all production batches and authorisation details.

 

 

 

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2c

Cleanliness Standards

 

 

 

Product within each box is sleeved and or lined, and is then tape sealed on top and sides of the box to protect against dust contamination.

 

 

 

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2d

Product Quality Testing

 

 

 

Products from each batch are regularly tested for both visual and functional compliance with required standards. In addition to individual products being tested cross testing of lids and containers together is also regularly conducted to ensure lid-fit parameters are met and for early identification of product shrinkage issues.

 

 

 

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2e

Production Quality Controls

 

 

 

All efforts are made to ensure that foreign material does not enter the production chain. Raw material is filtered prior to entering the machine, and hairnets are worn by production staff. If a quality issue is identified, adjustments are made as soon as practical to rectify any problem, and quality-affected product is removed from the manufacturing stream. Product quality issues reported to any member of our sales staff by a customer are immediately entered into a central database used for identification of quality issues by our production team.

 

 

 

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2f

Pest Control

 

 

 

A pest eradication process is undertaken at regular intervals to prevent contamination of product.

 

 

 

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3. HAZARD ANALYSIS & CRITICAL CONTROL POINTS (HACCP)

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Chanrol became an accreditied HACCP company effective 1st October 2011. Certificate No. 230911-1. Copy of the certificate available on request. Please contact Chanrol sales Team by clicking Contact Us link above.

 

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4. DISCLAIMER, COPYRIGHT TERMS & PRIVACY

 

 

The following terms and conditions apply to all pages available through this website. Please read the following terms and conditions carefully before viewing this website as no other terms apply. By using or accessing this website, you acknowledge that you have read and agree to these terms.

 

 

 

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4a

Disclaimer and Limitation of Liability to Website

 

 

 

Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operation, contents, information and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for a particular purpose. You agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operation, content or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

 

 

 

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4b

Disclaimer and Limitation of Liability for Product Sold

 

 

 

Subject to the extent permitted by Law. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to the products delivered and sold. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability arising from any product sold is the price of the product(s) ordered or the resupply of goods. In no event are our website, its directors, officers, employees, and representatives liable for (including liability for negligence) special, indirect, consequential, or punitive damages related to the product(s) sold.

 

 

 

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4c

E-mail Disclaimer

 

 

 

E-mails and any attachments transmitted by Chanrol is intended only for the person or entity to which it is addressed and may contain confidential and/or legally privileged material.
Copying, distributing, or disclosing the information contained in any e-mail from Chanrol and any attachments are prohibited unless expressly authorised by the sender.
If you received this in error, please contact the sender immediately by reply e-mail or telephone and delete the material from any computer.
Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited.
Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Chanrol.
It is recommended that you scan this email and any attachments for Viruses. Chanrol does not accept liability for any losses or damage incurred directly or indirectly caused by opening this email and/or any attachments.

 

 

 

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4d

Brochure & Technical Notes PDF Disclaimer

 

 

 

Whilst all care has been taken to ensure accuracy is contained in Product brochures and Technical Notes available by the Chanrol website, no warranty can be given and interested parties must therefore rely on their own enquiries.
All measurements of mass, capacity and length are metric and are approximate only.

Chanrol may modify and/or updates these brochures & technical notes from time to time.

 

 

 

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4e

Buckets & Pails Disclaimer

 

 

 

Chanrol has no control of the use or application of this product and makes no warranty expressed or implied nor accepts any responsibility for any direct or consequential damage beyond purchase .
We recommend thorough testing of this product to ensure this product meets your requirements prior to purchase.

 

 

 

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4f

Copyright Terms

 

 

 

All rights reserved. Apart from reproductions specially permitted by or otherwise not infringing applicable copyright legislation, no material on this website may be reproduced in any form without the prior written permission of Chanrol Pty Ltd.

Chanrol Pty Ltd has a stringent policy of registering and protecting its intellectual property rights both in Australia and in other major markets. Thus many of the Chanrol products shown or referred to on the website are the subject of patent, design and/or trade mark registrations or applications, in Australia and/or in certain overseas countries. Product designs may also be the subject of the automatic copyright protection granted under Australian copyright legislation and similar legislation in other countries. In addition, automatic copyright protection also covers various materials included on this website.

 

 

 

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4g

Privacy Statement

 

 

 

Chanrol is committed to protecting your privacy.

Chanrol is bound by the National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy.

Chanrol may modify its Privacy Policy from time to time and if it does so, it will post any updated Privacy Policy on this website. We encourage you to check the Chanrol website periodically to ensure that you are aware of our current Privacy Policy.

Chanrol collects the personal information it needs to provide services and information to customers and for its business operations.We generally use and disclose your personal information for the purposes for which it was collected and for related purposes that would be reasonably expected by you (or otherwise as required or authorised by law).

The Chanrol website may also detect and use your IP address or domain name for internal traffic monitoring and capacity purposes or to otherwise administer the website. No personal information is obtained, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.

We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We remind you, however, that if you send information to the Chanrol website, the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

 

 

 

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4h

Errors & Mistakes Handling

 

 

 

While we strive to provide an error-free website, we cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, product specifications and product compatibility. As such, we reserve the right to correct errors in specifications as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website.

 

 

 

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5. GOODS & SERVICE TAX (GST)

 

 

A GST of 10% applies to all Chanrol products and is shown separately on our Tax Invoice.
The GST replaces the Wholesale Sales Tax of 12%, effective 1st July 2000.

 

 

 

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6. DELIVERY TERMS

 

 

F.I.S. Sydney Metropolitan Area.
Minimum - 20 cartons of mixed products.
F.I.S. Country NSW
Minimum - Full pallet lots of mixed products.
Providing cost per pallet does not exceed $50+gst per pallet.
F.O.B. / F.O.R. Interstate

 

 

 

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7. TRADING ACCOUNT TERMS & CONDITIONS

 

 

These terms govern the supply of all goods to the person described below as Customer by Chanrol Pty Ltd (Chanrol) and supersede all previous trading terms:
• Any price list published by CHANROL is subject to change without notice. We reserve the right to supply any order or orders in part or in full. All accepted orders will be invoiced at prices current at date of supply.
• When goods are consigned to a purchaser, by carriers or another person and whether by land, sea or air, the purchaser shall be deemed to be in possession of the goods and the goods to be at his risk when the goods have been handed over to such carrier or other person who shall be deemed to be the agent of the purchaser whether or not CHANROL pays the freight charges.
• No representative, employee or agent has the authority to vary these conditions.
• No claims will be admitted after goods supplied have been sued, processed or otherwise made less saleable than at the time of delivery.
• CHANROL'S maximum liability is limited to the net invoice value of each item under claim.
• No claims will be admitted by reason of financial or consequential loss sustained by the purchaser or his customers.
• CHANROL reserves the right to replace goods which, in its opinion, are defective. If CHANROL is of the opinion the goods can not conveniently be replaced it may instead credit the purchaser with the price actually payable.
• If any condition of this quotation or its application to a person or circumstances is unenforcebale, the remaining conditions shall not be effected and each other condition of this quotation shall be enforceable.
• The taking delivery of CHANROL'S goods or acceptance of CHANROL'S services implies the acceptance of the foregoing conditions.
 

7a

NEW Accounts - 2014 Policy

 

 

 

COD only - Cleared funds before delivery.

 

 

 

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7b

30 Days Accounts - Established Accounts

 

 

 

STRICTLY 30 Days Monthly Account
Terms are thirty (30) days net, ie thirty (30) days from the end of the month in which delivery is made. If the contract is breached due to payment not being made by the due date then the company reserves the right to charge liquidated damages on the overdue account at CHANROL'S current bank overdraft interest rate.

A POST DATED CHEQUE WILL NOT BE CONSIDERED as a payment made until it is presented to the bank & cleared. Further orders will not be processed until the account is settled as required.
 

 

 

 

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7c

COD Accounts

 

 

 

Cash On Delivery (COD) accounts, require cleared funds prior to delivery.

 

 

 

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7d

Dishonour Cheque Fees

 

 

 

Any Dishonoured Cheque fees will be charged to your account and will be considered as part of your balance owing. It is expected that you will pay these amounts at month's end.

 

 

 

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8 RETURN OF GOODS POLICY

8a

Short Delivered / Damaged or Faulty Goods

 

 

 

Claims for short deliveries & damaged goods will not be recognised unless notified in writing within seven (7) days from receipt of goods. Goods returned for credit will NOT be accepted unless prior arrangements have been made and a "Replacement Form" from our office is attached to the goods being returned.
(Requirement for our QA System & HACCP accreditation)

 

 

 

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8b

Goods Not Wanted / Changed Mind / Overstocked etc...

 

 

 

Goods returned for these and associated reasons that are not faulty or damaged will only be accepted up to 45 Days from the original invoiced date. Notification of intent to return is required in writing so appropriate paperwork can be generated.

A Restocking Fee of 20% of the Original Invoiced Value will be charged on these goods providing they are in original saleable unopened condition. Any repacking, if required, and providing we have the appropriate packaging to do so, will be charged on a labour + packaging cost basis.

No returns will be accepted for CUSTOM MADE PRODUCTS that are NOT STOCK LINES.

Freight for return of goods for the above reasons is at the customer’s cost or if Local Sydney Metro we will charge $25/pallet or part thereof for pickup by our own trucks.

 

 

 

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9 TITLE OF GOODS

 

 

Risk in any goods supplied by Chanrol Pty Ltd shall pass when goods are delivered to you or into the custody on your behalf but ownership in such goods is retained by Chanrol Pty Ltd until payment is made for the goods and for all other goods supplied by Chanrol Pty Ltd to you. If such goods are sold by you prior to payment or if they become constituents of other goods, then the proceeds therefore shall become the property of Chanrol Pty Ltd.
• All goods supplied by CHANROL to the Customer under these terms shall remain the sole and absolute property of CHANROL as legal and equitable owner until such time as all money due to CHANROL has been paid to CHANROL but shall be at the Customer's risk from the time of delivery to it.
• The Customer acknowledges that it is in possession of all such goods as bailee for CHANROL under these terms until such time as they are delivered to a purchaser of the goods from the Customer.
• Until delivery to a purchaser, the Customer undertakes to store all such goods on its premises separately from its own goods or those of any other persons and in a manner which makes them readily identifiable as CHANROL'S goods.
• The Customer's right to possession of all such goods shall cease if it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for the winding up of the Customer.
• CHANROL may for the purpose of examination or recovery of its goods enter upon any premises where they are stored or where they are reasonably thought to be stored.
• The entire proceeds of sale of all such goods shall be held in trust for CHANROL and shall not be mingled with any other money paid into any overdrawn bank account and shall at all times be identifiable as CHANROL'S money.

 

 

 

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10 CHEP PALLETS

 

 

All pallets are wrapped and sent by CHEP pallets unless by prior arrangements. The cost of CHEP pallets has increased considerable over the last several years as such Lost or Late returning pallets will be charged to your account accordingly, and will be considered part of your monthly payment.

 

 

 

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11 CREDIT CARD PAYMENTS & FEES

 

 

If you would like to pay your account via Credit Card, please note the following:
- We currently accept MasterCard and Visa Credit Cards only;
- All Credit Card payments over AUD $500 will incur a surcharge of 1.63% + GST;
- A separate invoice will be generated relating to the 1.63% + GST surcharge;
- Credit Card payments for COD orders available at time of placing your order;
- Regular monthly Credit Card payments available on requests.
- Your Credit Card details will be secured by National Australian Bank (NAB) TRANSACT service.

 

 

 

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© Copyright 2016 Chanrol Pty Ltd, ACN 001 682 793 All rights reserved.

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General Phone (02) 9831 2166
Sales Phone (02) 9831 2188

Manufacturer & Wholesaler of Plastic Disposable, Take Away Food Containers, Cold
Drink Cups, Goblets, Tasters, Plates, Bowls, IML Dip Containers, Buckets/Pails, Tamper
Evident & Bio-Degradable Food Packaging.

The Right Choice in Disposable Food Packaging